发明名称 Error assessment tool
摘要 Embodiments of the invention are directed to a system, method, and computer program product for assessing error notifications associated with one or more application functions. An exemplary embodiment includes receiving an indication of an error associated with at least one function in an application; extracting information associated with the application from one or more sources; and initiating a presentation of a second user-interface to enable a user to resolve the error, wherein the second user-interface comprises at least one of an aggregation of the information extracted from the one or more sources.
申请公布号 US9465722(B2) 申请公布日期 2016.10.11
申请号 US201414336780 申请日期 2014.07.21
申请人 BANK OF AMERICA CORPORATION 发明人 Periyasamy Muthusamy;Singh Manoj Kumar;Ambrose Solomon Anand Raj
分类号 G06F11/36 主分类号 G06F11/36
代理机构 Moore & Van Allen PLLC 代理人 Springs Michael A.;Moore & Van Allen PLLC ;Ransom W. Kevin
主权项 1. A system for assessing error notifications associated with one or more application functions and determining remediation steps to rectify the error, the system comprising: a memory; a processor; and a module stored in the memory, executable by the processor, and configured to: receive an indication of an error associated with at least one function in an application, wherein the application is dynamically hosted by one or more servers, wherein the one or more servers are associated with a back-end system;extract information associated with the application from one or more sources, wherein the information comprises at least one of one or more known errors associated with the at least one function, one or more resolutions associated with the one or more known errors, and/or impacts associated with the at least one function;determine that the error associated with the at least one function in the application is not associated with the back-end system;initiate an external communication with one or more vendors associated with the application indicating the error to determine that the error associated with the at least one function is to be resolved by the one or more vendors; andinitiate a presentation of a second user-interface to enable a user to begin an error resolution process with the one or more vendors associated with the application to resolve the error, wherein the second user-interface comprises at least one of an aggregation of the information extracted from the one or more sources, a summary of the error, an error type, and/or access to one or more tools used to resolve the error.
地址 Charlotte NC US