发明名称 Information processing apparatus, information processing method, and information processing system
摘要 An information processing apparatus includes a receiving unit receiving data input to one or more apparatuses; a data storage unit storing the data with a determined display position thereof in a display screen; a log storage unit storing a data change as a log; an association unit monitoring a communication status of a communication with the one or more apparatuses, and associating information indicating an apparatus where a communication error occurs and a timing when the communication occurs with the log; a recording unit recording video of the data change displayed in the display screen from when the communication error occurs until when the communication is recovered for an apparatus; and a transmission unit transmitting the video from an event when the communication error occurs until an event when the communication is recovered and the log to the apparatus.
申请公布号 US9386279(B2) 申请公布日期 2016.07.05
申请号 US201314100522 申请日期 2013.12.09
申请人 RICOH COMPANY, LTD. 发明人 Sumiyoshi Shinichi;Yamashita Tetsuo;Hasegawa Fumihiro;Oda Miyuki;Ohta Yuusuke;Kihara Yuka;Itoh Masahiko
分类号 G06F11/00;H04N7/15;H04L29/14;H04L29/06;H04L12/58;H04L12/26;G06F11/07 主分类号 G06F11/00
代理机构 Harness, Dickey & Pierce, P.L.C. 代理人 Harness, Dickey & Pierce, P.L.C.
主权项 1. An information processing apparatus comprising: a memory storing computer-readable instructions; one or more processors configured to execute the computer-readable instructions such that the one or more processors are configured to perform operations including, receiving data input to one or more apparatuses, the input data identifying one or more notes,storing the input data with one or more determined display positions of the one or more notes on a display screen,storing a plurality of data changes as a log such that each of the plurality of stored data changes, identifies a note, from among the one or more notes, andindicates a change in a manner in which the identified note is being displayed on the display screen,monitoring a communication status of a communication with the one or more apparatuses, and associate information indicating an apparatus where a communication error occurs or an apparatus where the communication is recovered from the communication error and a timing when the communication error occurs or when the communication is recovered from the communication error with the log,recording video of the plurality of data changes displayed in the display screen from when the communication error occurs until when the communication is recovered for an apparatus, andwhen a request for acquiring the video from an apparatus where the communication is recovered is received, transmitting the video from an event when the communication error occurs until an event when the communication is recovered along with the log to the apparatus.
地址 Tokyo JP