Order receiving system and order receiving method

摘要

The present invention provides an order receiving system includes an order receiving unit that receives an order for an item from a customer terminal; an information obtaining unit that obtains reference information for determining a condition for starting preparation for provision of the item; a start condition setting unit that sets the condition for starting preparation for provision of the item whose order has been received by the order receiving unit, based on a content of the order and the reference information; and a condition determining unit that determines, after receiving the order for the item by the order receiving unit, whether the condition determined by the start condition setting unit is satisfied. When the condition determining unit determines that the condition is satisfied, the transmitting unit of the wireless center module transmits a preparation start instruction signal to the wireless headset.

主权项

1. An order receiving system that receives an order for an item requiring preparation time for provision, the order including an onsite order received from an operator at a site where the item is utilized and a remote order received over a public communication network, the order receiving system supporting start of preparation of items both in the onsite order and the remote order, comprising:
a receiver that receives the remote order for the item from a customer terminal, which is connected to the order receiving system via the public communication network, and reference information, which determines a condition for starting preparation of the remote order, from the customer terminal; an input device provided at the site that receives the onsite order that is input by the operator at the site; a storage that stores the remote order and the input onsite order; a display that includes a remote order display area, in which the remote order is displayed and the input onsite order is not displayed, and an onsite order display area, in which both the remote order and the input onsite order are displayed; and an order manager that displays the input onsite order, input via the input device, in the onsite order display area on the display; displays the remote order, received by the receiver over the public communication network, in the remote order display area on the display; sets the condition for starting preparation of the remote order, based on the remote order and the reference information; determines, after receiving the remote order by the receiver, whether the set condition is satisfied for the remote order; changes an area on which the remote order is displayed from the remote order display area to the onsite order display area on the display, when it is determined that the set condition is satisfied for the remote order; and prohibits the remote order from being canceled, when the area on which the remote order is displayed is changed from the remote order display area to the onsite order display area on the display.