IMPLICIT PROFILE FOR USE WITH RECOMMENDATION ENGINE AND/OR QUESTION ROUTER

摘要

Methods and systems for creating an implicit profile for use by a recommendation engine or a question router is provided. User behavior on at least one of one or more electronic devices and an electronic communications network is tracked. User-related information relating to the user behavior is analyzed to extract or derive key words therefrom. The key words are stored in a profiles database as the implicit profile and used by the recommendation engine or question router to characterize user interests, expertise, and skills when matching a request from a querying user to a potential user or group of users having the relevant background to respond to the request.

主权项

1. An automated method for creating an implicit profile for use by at least one of a recommendation engine or a question router, comprising:
tracking user behavior on at least one of one or more electronic devices and an electronic communications network; analyzing user-related information relating to the user behavior to extract or derive key words therefrom which are used to characterize user interests, expertise, and skills; assigning key word weightings to each of the key words; and storing the key words and the key word weightings in a profiles database as the implicit profile; wherein the key word weightings are assigned based on at least relevancy calculations of the user-related information and recency of the user-related information.