System and methods for estimation and improvement of user, service and network QOE metrics

摘要

Methods for estimating Subscriber quality of experience (QOE) for mobile users accessing networks for different services from observed data in control and user planes in mobile wireless networks and then summarizing inferences per user, per service, per sector, group of sectors and other aggregate points, and exporting this information for reducing user churn, network planning and network tuning, application adaptation to improve QOE are disclosed. Methods for improving subscriber QOE metrics for certain applications, services and web-sites for improved monetization methods are also presented. The methods facilitate quantifying network goodness from the user application point of view, and exporting triggers to other network elements, such as SON Server, OSS and PCRF, when QOE anomalies are detected. Additionally, this exported information could also trigger content adaptation, delivery optimizations and other actions. Finally, client, server and intermediary enhancements to improve QOE of certain applications in delay/capacity varying networks are presented.

主权项

1. A method of monitoring and improving the quality of experience for one or more users in a mobile cellular network, comprising:
monitoring network behavior on said mobile cellular network; determining a quality of experience metric for a plurality of activities based on said monitored network behavior, said activities selected from the group consisting of SMS messaging, web browsing, multimedia downloads, multimedia uploads, advertisement delivery, voice calls, and paging; consolidating, for a particular user, said plurality of said determined quality of experience metrics, to generate a consolidated QoE metric for said user; exporting said consolidated QoE metric to a component in said mobile cellular network, wherein said components takes an action based on said consolidated QoE metric to improve a quality of experience for said user.