Method enabling verification of the user ID by means of an interactive voice response system

摘要

A user ID authentication method, wherein it comprises the process step of realization of a call between the phone number recorded previously in the customer information database (5), and the interactive voice response system (IVR) (1) in the case where a user logs over a web browser (4) into a restricted access system requiring high security such as Internet banking.

主权项

1. A user ID authentication method, comprising:
S100: realizing a call between a user phone number stored in a customer information database and an interactive voice response system (IVR) in a case where a user logs into a restricted access system requiring high security using a web browser; S110: logging into a restricted access system requiring high security using the web browser with a user information, wherein the user information is stored in the customer information database; S120: verifying the user information with a security system of an organization connected to the web browser; S130: sending an operation approval signal to the IVR after the user information has been authenticated; S140: retrieving the user phone number from the customer information database corresponding to the operation approval signal and creating a call request by means of a central processor of the IVR; S150: placing the call to the user phone number in accordance with the call request created by the central processor of the IVR; S160: requiring the user to answer the call from the IVR; S170: transmitting an authentication approval signal to the security system by the IVR.