DYNAMIC VISUALIZATION OF BIG DATA

摘要

Dynamic visualization of big data is provided. Data describing a user is received from at least one of a plurality of data sources. One or more characteristics of the user are determined based, at least in part, on the data describing the user. One or more visual indicators are determined based, at least in part, on the one or more characteristics of the user. A visual representation of the user is presented. The visual representation is based, at least in part, on the one or more visual indicators.

主权项

1. A method comprising:
receiving, by one or more computer processors, information associated with a user of a client computer system from one of a plurality of data stores, wherein a first of the plurality of data stores includes a customer database, and a second of the plurality of data stores includes one of: internal source call center logs, network real time performance data, customer relationship management sources, or social media databases; determining, by the one or more computer processors, one or more characteristics of the user based on information associated with the user, wherein a first of the one or more characteristics includes a preferred spoken language of the user, and a second of the one or more characteristics includes one of: preferred spoken language of the user, a geographical location of the user, other personal information, lifestyle choices, hobbies, personal preferences, and other personal interest information, total hold time, number of interactions, network strength, other call or interaction information; generating, by the one or more computer processors, one or more visual indicators that represent one or more characteristics of the one or more characteristics of the user via an application program that leverages natural language processing and semantic analysis tools to associate a visual indicator with a characteristic; responsive to determining that at least one of the one or more characteristics are not represented by a generated visual indicator, generating, by the one or more computer processors, one or more text indicators that include a portion of text based on the at least one of the one or more characteristics that are not represented by a generated visual indicator; generating, by the one or more computer processors, a user profile based the one or more generated visual indicators, wherein the user profile is a representation that describes the one or more characteristics of the user; responsive to determining that one or more text indicators are generated, updating, by the one or more computer processors, the user profile with the one or more generated text indicators; and updating, by the one or more computer processors, the user profile based on an update to at least one of the plurality of data stores.