PATHWAY-BASED DATA INTERRUPTION DETECTION

摘要

A telecommunication carrier may use data collected from user devices to pinpoint sources of data interruptions in the communication connection between a carrier network and the user devices. The telecommunication carrier may receive multiple reports of detected data interruptions at one or more computing devices of a carrier network. The detected data interruptions include a data interruption to a user device that is detected by an agent application on the user device that monitors of at least one of an audio pathway or a video pathway of the user device. The telecommunication carrier may aggregate data interruption information from the multiple reports of the detected data interruptions, and analyze the data interruption information to pinpoint one or more sources of a detected data interruption.

主权项

1. A computer-implemented method, comprising:
receiving multiple reports of detected data interruptions at one or more computing devices of a carrier network, the detected data interruptions including a data interruption to a user device that is detected by an agent application on the user device that monitors at least one of an audio pathway or a video pathway of the user device; aggregating, at the one or more computing devices, data interruption information from the multiple reports of the detected data interruptions; and analyzing, at the one or more computing devices, the data interruption information to pinpoint one or more sources of a detected data interruption.