| 摘要 |
A network device sends, to a customer device, real-time customer data for a service campaign running on a service provider network. The network device receives a customer authorization to share the customer data with an agent of the service provider network. The customer authorization includes session context information related to the presentation of the customer data. The network device determines if there are predictive options for the customer data. When there are no predictive options for the real-time customer data, the network device sends, to the customer device, a first feed of the real-time customer data and sends, to the agent device, the session context information and a second feed of the real-time customer data. The session context information enables the agent device to build an instance of the customer data that is similar to a presentation on the customer device, without sharing the customer screen view. |
| 主权项 |
1. A method, comprising:
sending, by a network device and to a customer device, real-time customer data for a service campaign running via a service provider network; receiving, by the network device, a customer authorization to share the real-time customer data with an agent device for an agent of the service provider network, the customer authorization including session context information related to a presentation of the real-time customer data; determining, by the network device, whether there are predictive options for the real-time customer data; when there are no predictive options for the real-time customer data:
sending, by the network device and to the customer device, a first feed of the real-time customer data; andsending, by the network device and to the agent device, the session context information and a second feed of the real-time customer data, the session context information enabling the agent device to build an instance of the real-time customer data that is similar to a presentation of the real-time customer data on the customer device. |
