ENHANCED INFORMATION DELIVERY FACILITY

摘要

Techniques are provided herein for providing information during a life cycle of a user's engagement with a product or service. A wireless device is configured to, in response to processing a computer readable artifact after the user has acquired the product or service, transmit a request for first information pertaining to the product or service. A computer is configured to retrieve the first information without regard for the life cycle of the product or service. The computer is further configured to retrieve supplemental information pertaining to the product or service, and provide the first information together with the supplemental information to the wireless device. The supplemental information retrieved varies depending on a current state of the life cycle.

主权项

1. A computer implemented method for providing information during a life cycle of a user's engagement with a product or service, comprising:
receiving a request for first information pertaining to the product or service, wherein the request is triggered when a wireless device processes a computer readable artifact after the user has acquired the product or service; retrieving the first information in response to the request, wherein the first information is retrieved without regard for the life cycle of the product or service; retrieving supplemental information pertaining to the product or service, wherein the supplemental information retrieved varies depending on a current state of the life cycle; and providing the first information together with the supplemental information to the wireless device.