| 摘要 |
PROBLEM TO BE SOLVED: To provide a communication method for communication using a plurality of communication channels of different media types. SOLUTION: The method includes obtaining an event communicated via an incoming communication channel, where the event corresponds to a work item available to an agent. A notification of the work item is provided via the user interface. The method can include receiving an activation of a work item object of the user interface, where the work item object is associated with the work item. The notification and receipt of the activation are performed independently of the media type. The method includes issuing a command associated with the activation of the work item object to an outgoing communication channel. COPYRIGHT: (C)2009,JPO&INPIT
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