CALLBACK MANAGEMENT APPARATUS

摘要

PROBLEM TO BE SOLVED: To provide a callback management apparatus making job control on a call center side. SOLUTION: A callback management apparatus 100 accepts callback request information containing a telephone number from a service user through a callback request input picture. The callback management apparatus 100 holds callback request information accepted from a plurality of service users and prioritizes the information differently from the order of reception in accordance with predetermined priority conditions. An information display section displays a listing of the callback request information in accordance with the priorities and an operator performs callback by selecting certain callback request information from a listing display picture. COPYRIGHT: (C)2009,JPO&INPIT