Methods and systems for authenticating a user on a call

摘要

Methods and systems described in this disclosure allow customers to quickly be authenticated. In some embodiments, a device and a user verifier are associated with a user profile. When a call is received from the device, the user may be requested to input the user verifier. After verifying that the device is unique to the user and that the user verifier matches the user verifier associated with the user profile, the user may be authenticated to the call or activity.

主权项

1. A computer-implemented method comprising:
receiving, via a communications network, a call from a caller made via a device, wherein the device is identified by a unique identifier; identifying, by a processor, a user profile of a user associated with the device based on the unique identifier; determining, by the processor, a length of time the device has been associated with the user profile; when the device has been associated with the user profile for at least a threshold period of time:
requesting, from the caller, a user verifier associated with the user profile,receiving, from the caller, the user verifier,verifying an identity of the caller by comparing the user verifier received from the caller with the user verifier associated with the user profile, andauthenticating the caller as the user after verifying that the user verifier received from the caller matches the user verifier associated with the user profile.