FINDING DOCUMENTS DESCRIBING SOLUTIONS TO COMPUTING ISSUES

摘要

When a computing device has an issue, a detector receives (or retrieves) data associated with the computing device. The data may include parameter key-value pairs. The detector creates queries based on the data and distributes the queries to one or more matching engines, such as an exact matching engine or a proximity matching engine. The one or more matching engines look for matches in an index of database documents. The results from the one or more matching engines are ranked based on relevancy scores. In some cases, users may provide feedback regarding the relevancy of the results and the feedback may be used to recalibrate how the relevancy scores are determined.

主权项

1. A computer-implemented method comprising:
receiving data associated with a computing device; creating a query based on the data; identifying a set of documents from a database that match terms in the query; determining a relevance score for individual documents of the set of documents; and sending at least a subset of the set of documents based on the relevance score of the individual documents.