METHODS AND SYSTEMS FOR AUTOMATED MATTER RESOLUTION

摘要

Embodiments of the invention are directed to transaction dispute resolution system that uses a liability model for resolving disputes. Disputed claims may be validated based on transaction information and according to predefined validation rules. A validated dispute claim may be processed according to a claim category of the dispute claim. An automated liability allocation process is used to process a dispute claim that requires little or no additional information whereas a collaboration process is used to process a dispute claim that requires additional information provided by parties of the claim. The automated liability allocation process may be based on dispute history information of the parties of the claim.

主权项

1. A computer-implemented computer, comprising:
receiving, by a computer, a dispute claim regarding a disputed transaction and transaction information about the disputed transaction; obtaining, by the computer, a plurality of dispute performance indicators respectively associated with a plurality of parties of the disputed transaction, the dispute performance indicators generated based at least in part on dispute histories respectively associated with the parties; and automatically determining, by the computer, an allocation of liabilities among the plurality of parties based at least in part on the transaction information and the dispute performance indicators.