SYSTEMS AND METHODS TO IMPROVE DEALER SERVICE PERFORMANCE

摘要

Systems and methods for measuring and benchmarking dealer service retention values, and generating improvement guidance. The method facilitates analyzing and improving dealer service retention. A method provides a more granular measure for actual service retention value focusing on key performance categories and provides a benchmarked service retention value that controls for environmental factors outside of the dealer's control. The method enhances efforts of dealers to improve their service retention through comparing the dealer's actual service retention value to the benchmarked service retention value, prioritizing the performance categories by an amount of room for improvement in service retention, quantifying impact of controllable factors on an optimized service retention value, and prioritizing controllable factors by amounts by which of the factors would most efficiently increase the optimized service retention value per dollar invested for each particular dealer.

主权项

1. A method, comprising:
generating, by a system comprising processor, an improvement model for use in calculating an optimized service retention value wherein the improvement model includes a statistical model based on:
values of uncontrollable factors pertaining to a plurality of dealers;values of controllable factors pertaining to the plurality of dealers; andvalues of actual service retention pertaining to the plurality of dealers; calculating, by the system, the optimized service retention value for a first dealer of the plurality of dealers, the calculating comprising:
inputting values of uncontrollable factors pertaining to the first dealer into the improvement model; andinputting values of controllable factors pertaining to the first dealer into the improvement model; and calculating, by the system, an optimized service retention improvement value in connection with each of a plurality of the controllable factors pertaining to the first dealer, wherein each optimized service retention improvement value represents a change in the optimized service retention value for the first dealer due to a change in an associated one of the plurality of the controllable factors pertaining to the first dealer.