SYSTEMS AND METHODS FOR SMART DIAGNOSES AND TRIAGE OF FAILURES WITH IDENTITY CONTINUITY

摘要

Systems and methods for smart diagnoses and triage of failures with identity continuity. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a Power-On Self Test (POST) routine; in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine; in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fault; and in response to the service OS-based diagnostics routine identifying a hardware fault or failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure.

主权项

1. An Information Handling System (IHS), comprising:
a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to:
execute a Power-On Self Test (POST) routine;in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine;in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fault; andin response to the service OS-based diagnostics routine identifying a hardware fault, or in response to the service OS-based diagnostics routine failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure to a technical support service.