Method and system for managing field convertible customer replaceable components

摘要

A method and system for managing field convertible operator replaceable components associated with a rendering device. A file that defines a set of operator replaceable components can be created and remotely installed on the device. The replaceable components associated with the device can be easily changed from a designation as a customer service engineer replacement component to an operator replacement component and vice versa. A determination that an operator is allowed to replace the component can be made based on a training level provided to the operator, the component availability, a usage pattern, and/or a security level. Such an approach enables the operator to perform the majority of maintenance on the device without requiring the services of a field engineer.

主权项

1. A method for remotely managing the replacement of components in an electromechanical device, said method comprising:
defining via a computer processor high frequency service items comprising a set of replaceable components including at least one replaceable component comprising a high frequency service item said high frequency service items comprise components in said device that are subject to wear over the life of said device; analyzing an electromechanical device utilizing a computer processor, the device having said at least one replaceable component among said set of replaceable components, wherein a replacement of the at least one replaceable component is assigned a replacement service level designation; transmitting a service order by the device via a computer processor to a remotely located service administrator in response to analyzing the device, the transmission including data indicative of said at least one replaceable component and said replacement service level designation; reviewing the service request and additional criteria by the remotely located service administrator via a computer processor to determine alternate remedies to address the service request; and automatically altering said replacement service level designation via a computer processor to an alternative replacement service level designation based on the additional criteria said automatically altering said replacement service level designation further comprising downloading executable instructions at the device, the executable instructions to change the replacement service level designation of the at least one replaceable component based on the additional criteria, to allow said at least one replaceable component to be independently enabled and disabled and exposed to a particular account on a per customer or per-event basis.