System and method for diagnosing information technology systems in multiple virtual parallel universes

摘要

The system and method for diagnosing information technology systems in multiple virtual parallel universes described herein may create virtualized parallel universes that represent a problematic information technology system. The virtualized parallel universes may then be diagnosed to identify potential solutions to a problem experienced in the problematic information technology system (i.e., the parallel universes may be diagnosed without disrupting the live problematic system). For example, the problematic information technology system may be cloned in response to a diagnostic request associated therewith to create various virtualized parallel universes representing the problematic information technology system. The parallel universes may then conduct various problem resolution steps to identify a potential solution to the problem, which may then be applied to the problematic information technology system to resolve the problem associated therewith.

主权项

1. A system to diagnose an information technology system, the system comprising:
an information technology system having a resource; and a problem resolution controller coupled to the information technology system, wherein the problem resolution controller comprises a processor configured to:
receive a diagnostic request that identifies a problem associated with the information technology system;create a master clone, that comprises a virtualized resource cloned from the resource in the information technology system, to represent the information technology system;validate whether the master clone experiences the problem associated with the information technology system;create a parallel universe cloned from master clone, wherein the parallel universe comprises the virtualized resource cloned from the resource in the information technology system; andconduct a problem resolution step in parallel universe responsive to validating that the master clone experiences the problem associated with the information technology system, wherein the problem resolution step attempts to find a solution to the problem associated with the information technology system.