SYSTEM AND METHOD FOR CONNECTING A USER TO BUSINESS SERVICES

摘要

A system and method for connecting a user to business services monitors all attempts by the user to place outgoing telephone calls. When a user is attempting to place a call to a business, the system checks to see if the business has created a voice application that could be performed for the user. If so, the business' voice application is performed for the user on the user's local device, instead of connecting the user to the business' customer service line. If no voice application is available for the user, then the system connects the user to the business' customer service line, either through a telephone network, or through a data network connection.

主权项

1. A method of responding to a user's request to communicate with a business, comprising:
receiving a request from a user to communicate with a business, wherein the request is received by a local device; determining whether at least one voice application relevant to the goods and/or services provided by the business are available; performing at least one voice application that is relevant to the goods and/or services provided by the business for the user if a voice application relevant to the goods and/or services provided by the business is available, wherein the voice application is performed, at least in part, on the local device; and establishing a communications channel between the user and the business if no voice application relevant to the goods and/or services of the business is available.