Advanced system and method for automated-context-aware-dialog with human users

摘要

Apparatus for conducting a dialog with a user of at least one computerized enterprise system, the apparatus comprising an ontological topic definer using at least one ontological entity to define user dialog topics, each topic including an item, a block identifying executable computer code operative to resolve the item; and at least one input parameter passed to the block; and a dialog server operative for conducting a dialog with a user of at least one computerized enterprise system about an individual topic from among said user dialog topics.

主权项

1. Apparatus for conducting a dialog with a user of at least one computerized enterprise system, the apparatus comprising:
an ontological topic definer including a processor using at least one ontological entity to define user dialog topics including items; and a computerized dialog server operative for conducting a dialog with a user of at least one computerized enterprise system about an individual topic from among said user dialog topics, including generating a directed graph based on item references, from links between said items, by applying closure-based variable scoping in conjunction with backward-chaining-based logic to said directed graph, and identifying and scoring potential discussion forks based on said directed graph.