Information acquisition method, device, and system

摘要

An information acquisition method includes establishing a data channel with a telephone agent system when a voice call is conducted with the telephone agent system, displaying an information acquisition page provided by the telephone agent system through the data channel, receiving feedback information via the information acquisition page, and sending the feedback information to the telephone agent system through the data channel.

主权项

1. An information acquisition method, comprising:
establishing a data channel with a telephone agent system after a voice call is conducted with the telephone agent system, wherein the data channel is established in a packet switched domain and the voice call is established in a circuit switched domain; loading and displaying an information acquisition page provided by the telephone agent system through the data channel on a call interface used for conducting the voice call established in the circuit switched domain, wherein the displaying of the information acquisition page on the call interface of the user terminal is controlled by a display control signal sent from the telephone agent system; receiving feedback information via the information acquisition page; and sending the feedback information to the telephone agent system through the data channel.