System and method for universal public access communication adaptively integrating disparate modes of communication

摘要

A system is provided for universal public access communication adaptively integrating disparate modes of communication. At least one operator workstation is linked to a public access point for selective interactive communication with remotely disposed caller units in a plurality of selectable communication modes. A backend processing system for the public access point adaptively generates dynamic operator sessions for the operator workstation with the remote caller units. Each dynamic operator session selectively integrates one or more communication modes to preserve compatibility with external messages transmitted by the remote caller units. A plurality of logic service modules are each executable in the backend processing system for control a portion of the sessions, and corresponding gateways are configured to convert between external messages in the communication modes and internal messages having at least one predetermined format. A plurality of adapters execute in the backend system to mediate between gateways and logic service modules.

主权项

1. A system for universal public access communication adaptively integrating disparate modes of communication, comprising:
at least one operator workstation linked to a public access point for selective interactive communication with remotely disposed caller units in a plurality of selectable communication modes, the communication modes including at least: predetermined voice, data, communication media, and communication service transmissions; and, a backend processing system for the public access point, said backend processing system executing to adaptively generate dynamic operator sessions for said operator workstation with the remote caller units, each dynamic operator session selectively integrating one or more of the communication modes to preserve compatibility with external messages transmitted by the remote caller units, said external messages collectively having a plurality of external message formats, said backend processing system including:
a plurality of logic service modules each executable to control a portion of the dynamic operator sessions;a plurality of gateways respectively configured to convert between the external messages exchanged with remote caller units in the communication modes and corresponding internal messages having at least one predetermined backend format different from the external message formats; and,a plurality of adapters executing to mediate between said gateways and logic service modules, said adapters selectively distributing the internal messages from said gateways to one or more of said logic service modules for responsive actuation thereof.