SYSTEMS AND METHODS FOR PROVIDING A TWO-WAY, INTELLIGENT TEXT MESSAGING PLATFORM

摘要

The present invention provides systems and methods for improved communication management. The present invention provides a platform for providing intuitive, semi-automated, large-scale, two-way text messaging communication between a client or customer (e.g., business or company) and participants/recipients tied to, or otherwise associated or registered with one or more campaigns instituted by the client or customer. The platform provides a consolidated web-based interface with which the client/customer may interact to manage the handling of participant data and to further manage the transmission of targeted outgoing text messages to one or more participants. The web-based interface further allows for the client/customer to automate the handling of an incoming text messages and data associated therewith, including, but not limited to, database updates, creation of automated responses to incoming text messages, and other actions, such as analysis of participant engagement based on participant response and output of engagement metrics.

主权项

1. A communication management system for providing targeted communications to one or more mobile devices over a large-scale two-way communications platform, the system comprising:
a server configured to communicate and exchange communication data with one or more mobile devices over a network, the server comprising a hardware processor coupled to non-transitory, computer-readable memory containing instructions executable by the processor to cause the server to:
provide a web-based platform having an interface with which one or more authorized users associated with a client or customer providing a service can interact for the management of one or more campaigns instituted by the client or customer, wherein the interface allows an authorized user to manage outgoing communications a mobile device of a targeted one of a plurality of participants associated with the campaign;generate, based on user input with the interface, an outbound communication message to be transmitted to a mobile device of a targeted participant; andschedule, based on user input with the interface, automated transmission of the outbound communication message based on one or more parameters.