Multimedia Alert and Response System for Urgent and Local Requests

摘要

A Multimedia Alert and Response System for Urgent and Local Requests have been disclosed. In one version when an urgent request is received urgent rules are applied, a reverse call center is applied, and a service provider is connected telephonically with a live service provider person.

主权项

1. A method of processing calls from a requestor to a service provider comprising:
a) receiving a request for service from the requestor through any media channel, wherein the request for service complies with one or more desired rule(s) from both the requestor and the service provider; b) selecting a service provider that fits the one or more desired rule(s) from both sides; c) determining whether the selected service provider is currently available by initiating contact with the selected service provider; d) if the selected service provider is available, putting said requestor and the selected service provider in direct communication via a media channel as directed by either side; e) if the selected service provider is not available, selecting an alternate service provider that fits one or more of the desired rules and repeating steps c) and d) as needed.