METHOD AND SYSTEM FOR AUTOMATIC RESOLUTION OF USER QUERIES

摘要

The present disclosure relates to a method and system for automatic resolution of user queries by a query resolution system. The query resolution system receives user queries from a plurality of input sources, where the user queries are in a natural language. Further, the query resolution system determines user intent by analysing the user queries. Upon determination of user intent, the query resolution system resolves the user queries dynamically by performing one of providing a response for the user queries by retrieving information from one of a database and external data sources based on the user intent and routing the user queries to a query domain resource for resolving the user queries, where the query domain resources is determined based on the user intent.

主权项

1. A method for automatic resolution of user queries, the method comprising:
receiving, by a query resolution system, user queries from a plurality of input sources, wherein the user queries are in a natural language; determining, by the query resolution system, user intent by analysing the user queries; and resolving, by the query resolution system, the user queries dynamically by performing one of:
providing, by the query resolution system, a response for the user queries by retrieving information from one of a database and external data sources based on the user intent; and
routing, by the query resolution system, the user queries to a query domain resource for resolving the user queries, wherein the query domain resource is determined based on the user intent.