Systems, apparatuses, and methods for ordering items from an electronic menu, and servicing thereof

摘要

Systems and methods for ordering items from an electronic menu and servicing thereof, in a networked computing environment that communicably connects via at least one network at least a plurality of first handheld electronic devices (e.g., wait staff operated devices in a restaurant), a plurality of second handheld electronic devices (e.g., patron operated devices in a restaurant) configured to display the electronic menu, and a venue computer are described. Corresponding apparatuses are also described.

主权项

1. A system for ordering items from an electronic menu and servicing thereof, in a networked computing environment that communicably connects via at least one network at least a plurality of first handheld electronic devices, a plurality of second handheld electronic devices, and a venue computer,
wherein a first handheld electronic device from the plurality of first handheld electronic devices comprises:
a first display;at least first one processor configured to perform operations comprising:
based upon a selection or an input of a predetermined identifier, associating the first handheld electronic device with one or more of the second handheld electronic devices that are each associated with the predetermined identifier;receiving a finalized order for one or more order items from at least one of the second devices associated with the predetermined identifier;displaying the received finalized order on the first display; andbased upon an input from a first user, transmitting one or more of the order items to the venue computer for further consideration of the one or more order items in order to provide corresponding physical items to a user associated with the at least second handheld electronic device, wherein a second handheld electronic device from the plurality of second handheld electronic devices comprises:
a second display;at least one second processor configured to perform operations comprising:
associating the predetermined identifier with the second handheld electronic device;displaying at least a part of the electronic menu of order items on the second display;receiving input from a second user selecting one or more order items from the displayed menu for an order;receiving input from the second user indicating finalizing of the order comprising the selected one or more order items; andtransmitting the finalized order using the at least one network, and wherein the finalized order is received by the first handheld electronic device that is associated the predetermined identifier, and wherein the venue computer is configured to receive, from the first handheld electronic device, one or more order items from the finalized order, and wherein the displaying by second handheld electronic device includes providing for the second user to associate additional request information with the order, wherein the additional request information includes text, audio and/or video information.