SYSTEM AND METHOD FOR PROVIDING MULTI-SITE VISUALIZATION AND SCORING OF PERFORMANCE AGAINST SERVICE AGREEMENT

摘要

A method includes obtaining information associated with a service provider's activities with respect to multiple computing systems at multiple locations. For each location, the method includes identifying multiple key performance indicator (KPI) scores using the information, where the KPI scores are associated with different characteristics of the service provider's activities with respect to the computing system at that location. For each location, the method also includes identifying an overall location score associated with that location for the service provider using the KPI scores associated with that location and weights associated with the KPI scores. The method further includes identifying an overall multi-site score associated with the multiple locations using the overall location scores associated with the locations. In addition, the method includes generating a graphical display based on at least one of: the overall location scores, the overall multi-site score, and the KPI scores.

主权项

1. A method comprising:
obtaining information associated with a service provider's activities with respect to multiple computing systems at multiple locations; for each location:
identifying multiple key performance indicator (KPI) scores using the information, the KPI scores associated with different characteristics of the service provider's activities with respect to the computing system at that location; andidentifying an overall location score associated with that location for the service provider using the KPI scores associated with that location and weights associated with the KPI scores; identifying an overall multi-site score associated with the multiple locations using the overall location scores associated with the locations; and generating a graphical display based on at least one of: the overall location scores, the overall multi-site score, and the KPI scores.