Provision of text messages to emergency call takers

摘要

Concurrent text and voice communications can be maintained with an emergency call taker. An application executing on a mobile communications device in conjunction with a network gateway provide voice communication as well as an interactive Short Messaging System (SMS) session with a public safety answering point (PSAP). The gateway correlates and manages SMS messages with the PSAP and the mobile device. As such, a virtual session is generated over a traffic channel, that provides the advantages of a voice call as well as allowing text based communications.

主权项

1. A system comprising:
a mobile device; and a gateway communicatively connected with the mobile device, the gateway comprising:
a processor; andmemory coupled with the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising:
receiving a session initiation message for a text message session to be established with the mobile device wherein:
the session initiation message is received prior to establishing the text message session; andthe session initiation message comprises: an identification of the gateway, the gateway being public safety answering point (PSAP) equipment; and an identification of the mobile device;receiving a text message;determining, based on the received text message, that the mobile device provided the text message;determining, based on the determination that the mobile device provided the text message and the received session initiation message, that the PSAP equipment is processing the text message session; andproviding the text message, wherein an intended recipient of the provided text message is the mobile device.