METHOD AND SYSTEM FOR CALL QUEUE MESSAGING

摘要

A method for providing messages to a user during a call includes receiving a call from a user. The method may further include retrieving, based on the call, a unique identifier of the user, and placing the user in a call queue in an order defined by when the call is received. While the user is in the call queue, user data matching the unique identifier of the user is retrieved, the user data is analyzed to identify, based on the prior interaction, a problem of the user with the software application. The method may further include generating, in response to identifying the problem of the user, user data messages, and initiating presentation of the user data messages to the user while the user is in the call queue.

主权项

1. A method for providing messages to a user during a call comprising:
receiving a call from a user; retrieving, based on the call, a unique identifier of the user; placing the user in a call queue in an order defined by when the call is received; and while the user is in the call queue:
retrieving a plurality of user data matching the unique identifier of the user, wherein the plurality of user data includes a log file that describes an error that occurred with a software application during use of the software application by the user,analyzing the plurality of user data to identify, based on the error in the log file, a problem of the user with the software application,generating, in response to identifying the problem of the user, a plurality of user data messages, wherein at least one of the plurality of user data messages addresses the problem of the user, andinitiating presentation of the plurality of user data messages to the user.