ASYNCHRONOUS EVENT-DRIVEN MESSAGING FRAMEWORK FOR A REMOTE VIDEO ASSISTANCE SYSTEM

摘要

The present invention provides an over-the-top intermediary application for delivering video assistance services. The invention brokers and coordinates all messaging between user and video assistant multimedia applications/platforms, as well as backend resource allocation infrastructure services. By encapsulating different protocol messages from disparate multimedia clients/vendors and backend infrastructure services into a common standard-based messaging protocol, the present invention is able to provide video assistance services regardless of which multimedia client is implemented by the user or video assistant and is able to readily implement new, emerging multimedia clients and backed infrastructure services in a plugin-like fashion. In addition, the video session broker of the present invention streamlines call workflow, maintains the presence of all user/video assistant endpoints, coordinates video session ignition requests and maintains messaging transport between users, video assistants and backend infrastructure resources.

主权项

1. A system for delivering a video assistance service, the system comprising:
a first computing platform including a first memory and at least one first processor in communication with the first memory; a remote video session module stored in the first memory, executable by the first processor and configured to deliver the video assistance service to a user by implementing one of a plurality of different types of multimedia clients; a second computing platform including a second memory and at least one second processor in communication with second memory; and a video session broker stored in the second memory, executable by the second processor, and configured to provide over-the-top initiation and maintenance of the video assistance session between the user and one or more video assistants by implementing an asynchronous event-driven messaging framework that is configured to allow for video assistance sessions to be established via the remote video session module for each of the plurality of different types of multimedia clients.