METHODS AND SYSTEMS FOR A UNIFIED MULTI-MEDIA COMMUNICATIONS SYSTEM

摘要

Methods and systems for integrated communications using multi-media channels of communication. The disclosure relates to enabling multi-media communication among users through multiple and varied communication channels using a single interface. The method and system for integrated communication allows users to communicate through multiple channels, without requiring the users to leave the interface, using a robust information set that is enabled by multi-media capabilities. A single interface is provided to allow users to use to communicate to other users through a variety of communication channels. This is assisted by an integration engine that integrates multiple communication channels, as well as a context engine, which allows a user to send context, as well as resources, through the communication channels.

主权项

1. A communications system, comprising:
a first communication device configured to communicate with a second communication device; a secure container for managing a plurality of heterogeneous communications capabilities of the first communication device wherein upon relaying communication via one of the capabilities, the container accesses content and capabilities for and presents to the second communication device, in a unified user interface, interface features that enable the second communication device to respond to the first communication device via any of the heterogeneous communications capabilities without requiring the user of the unified user interface to navigate to a different application.