METHODS AND SYSTEMS FOR TROUBLESHOOTING PROBLEMS IN COMPLEX SYSTEMS USING MULTIPLE KNOWLEDGEBASES

摘要

A system and method for troubleshooting problems in complex systems using multiple knowledgebases comprises a first knowledgebase that has a case-based reasoning engine and knowledge from which a first set of possible solutions can be determined, and a second knowledgebase that has a case-based reasoning engine and knowledge from which a second set of possible solutions can be determined. The first knowledgebase pertains to a first equipment, and the second knowledgebase pertains to a second equipment. The second equipment is a component of the first equipment. A Federation Manager associated with the first knowledgebase transfers a case-based reasoning session between the first and second knowledge-bases.

主权项

1. A system for troubleshooting problems in complex equipment using multiple knowledgebases, comprising:
(a) a first knowledgebase comprising a first set of knowledge and a first case-based reasoning engine for determining a first set of possible solutions, the first knowledge pertaining to a first equipment; (b) a second knowledgebase comprising a second set of knowledge and a second case-based reasoning engine for determining a second set of possible solutions, the second knowledge pertaining to a second equipment that is a component of the first equipment; and (c) a federation manager associated with the first knowledgebase for transferring a case-based reasoning session between the first and second knowledgebases.