System and method of intelligently recommending based on social media

摘要

A system and method of intelligently recommending items based on social media communications are provided. A communication in a first format is intercepted from a first service. An intent to transact is then detected within the communication. A recommendation engine can then be used to identify one or more items available at an ecommerce service, the one or more items related to the intent to transact within the communication. Then a reply communication can be posted to the first service in the first format, with the reply communication including the one or more identified items.

主权项

1. A system, comprising:
a communication monitor comprising one or more processors and configured to intercept a communication in a first format from a first service, the communication further created by a user and including an image and an audio portion; a recommendation engine comprising one or more processors and configured to convert the audio portion to waveform, analyze background sounds in the waveform, detect an intent to transact within the communication based at least in part on a search performed on user profiles of other users identified in relationship information contained in a user profile for the user stored in a social platform database and at least in part on the analyzed background sounds, perform image recognition on the image to identify a product within the image that matches an item in a database of items, generate a search query for items related to the matched item, send the search query to a database of items available at an ecommerce service, and receive query results indicating locations of product pages where each of a plurality of related items are available for purchase at the ecommerce service; and a posting module comprising one or more processors and configured to post a reply communication to the first service in the first format, the reply communication including the locations of product pages.