Task Quality Assurance

摘要

A technology is described for sampling tasks for quality assurance. An example method may include managing a plurality of tasks assigned to and performed by service providers for customers. A sampling rate may be assigned to the plurality of tasks based on task details associated with a task, such that different tasks may have different sampling rates. The plurality of tasks may then be sampled according to the sampling rate assigned to the plurality of tasks, and a determination may be made whether to review a sampled task for quality assurance based on task analysis data after completion of the individual task.

主权项

1. A method of sampling tasks for quality assurance, comprising:
under control of a processor and memory configured with executable instructions, managing a plurality of tasks performed by service providers for customers, using a processor; assigning a sampling rate for the plurality of tasks based on task attributes associated with a task, wherein different tasks have different sampling rates; sampling the plurality of tasks according to the sampling rate assigned for the plurality of tasks; and determining whether to review a sampled task for quality assurance, using the processor, based on analysis of task completion data for the sampled task.