INSTANT MESSAGING ROBOT TO PROVIDE PRODUCT INFORMATION

摘要

Methods and systems to automatically respond to a request for product information are described. In one embodiment, a data collection module may collect product data over a network, identify that the product data is related to a particular product, and store the product data and an association between the product data and the particular product in a database. An instant messaging engine may receive a request for the product data after the product data is stored in the database and an interpreter module may identify, in response to the request, the request to correspond to the particular product and retrieve the product data based on the association between the particular product and the product data. The instant messaging engine may also transmit, using an instant messaging protocol, a response to the request, the response including the product data.

主权项

1. A computer-implemented method comprising:
accessing one or more websites to gather product data that corresponds to a set of products within a catalogue of products within a database; extracting product review data related to set of products from the product data; generating a popularity score for each product among the set of products based on the product review data; receiving an informal language request for product information from a user device via a messaging protocol, the informal language request including request criteria; identifying a product among the catalogue of products based on the request criteria and a popularity score of the product; and generating a response to the informal language request that includes a reference to the product.