IDENTIFYING MOBILE DEVICE LOCATION AND CORRESPONDING SUPPORT CENTER LOCATIONS TO PROVIDE SUPPORT SERVICES OVER A NETWORK

摘要

A mobile device may receive updates, support and other data from a current data center agent platform. When the mobile device travels to another location the nearest data center agent may be different from the previous agent. A changeover determination must be performed prior to determining whether the new agent should be assigned to the mobile device. One example method of operation may include receiving current location information of the mobile device and identifying a present location of the mobile device and a current service center assigned to the mobile device. The method may also provide determining whether a new service center location at a remote location from the current service center location should be assigned to the mobile device based on predefined assignment criteria.

主权项

1. A method, comprising:
identifying a present location of a mobile device and a current service center assigned to the mobile device; assigning the mobile device to a new service center location at a remote location from the current service center location based on predefined assignment criteria; identifying a current status of a support session; determining whether a current status of the support session indicates that the support session is near completion; if the support session is near completion then maintaining the current support session with the current support center; and if the support session is less than a predetermined threshold of completion then reassigning the support session to the new service center location which is closer in distance.