Improving customer experience in network-based services

摘要

Disclosed herein are systems, devices, and techniques for using collective intelligence to improve a customer's experience when using network-based services. Data generated as a byproduct of one or more customer interactions with the network-based service may be repeatedly gathered, optionally stored, and analyzed to generate collective intelligence information. This collective intelligence information may be compared to various assessed parameters associated with a characteristic (i.e., a type and/or a configuration) of a computer resource(s), parameters associated with a state of the network-based service provider environment, and/or a customer experience criterion specified by the customer.

主权项

1. A system comprising:
one or more processors; and memory, accessible by the one or more processors, including instructions that upon execution cause the system to:
access data generated from interaction with a network-based service provider by a plurality of users;analyze at least a portion of the data to generate information that includes data points relating to customer logins to the network-based service provider and virtual machine usage;create a comparison between the information and at least one of: (i) a characteristic of a virtual machine of the network-based service provider, or (ii) a state of one or more services provided by the network-based service provider; andcause presentation, via a graphical user interface of an online marketplace, of a message including a result based at least in part on the comparison.