Systems and methods for identifying and delivering tailored content based upon a service dialog

摘要

The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.

主权项

1. A method, comprising:
communicating, by a computer-based system configured for facilitating a service dialog, a custom service dialog request; participating, by the computer-based system, in a custom service dialog to provide information related to the custom service dialog request;
wherein the custom service dialog includes receiving custom questions focused on obtaining more information about the custom service dialog request; embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; receiving, by the computer-based system, tailored content based upon the custom service dialog request; communicating, by the computer-based system, a selection of the tailored content; and receiving, by the computer-based system, the plurality of tailored options,
wherein the tailored content is based on an analysis of a consumer profile to determine consumer preferences,wherein at least a portion of data in the consumer profile is obtained from a transaction processing system,wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom service dialog request, obtained content, a consumer pattern, the consumer preferences, or content metadata,wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor, andwherein the plurality of tailored options include merchant data related to advertising and offers.