| 摘要 |
A method for creating a push notification at a call center includes: receiving a call from a caller device; receiving, from the caller device, caller identification information; receiving, from the caller device, an inquiry; generating an encrypted token including the caller identification information and the inquiry; and when an agent is available, sending a push notification to the caller device for connecting the caller to the agent, the push notification being associated with the encrypted token, and wherein the agent uses the caller identification information from the encrypted token when the agent is addressing the inquiry. |
| 主权项 |
1. A method for creating a push notification at a call center using a server computing device, the method comprising:
receiving a call from a caller device; receiving, from the caller device, caller identification information; receiving, from the caller device, an inquiry; sending, to the caller device, an option to enroll in a push notification, wherein sending the option is based in part on an availability of an agent; based on a response to enroll in push notifications, receiving, from the caller device, call information, wherein call information comprises one or more of: caller availability information, and caller preferred contact information; generating an encrypted token including the caller identification information, the call information, the inquiry, and contextual information associated with the inquiry; and based on the caller availability information and an availability of the agent, sending the push notification to the caller device for connecting the caller device to the agent, the push notification being associated with the encrypted token, and wherein the agent uses the caller identification information and the contextual information associated with the inquiry from the encrypted token when the agent addresses the inquiry. |
