The present invention proposes a searching method and system and a network robot. The method comprises: S1: a network robot acquiring a search term from a user; S2: the network robot generating guidance information for the user according to the search term; S3: the network robot receiving response information from the user regarding the guidance information; and S4: the network robot feeding back the response information to a search engine, such that the search engine updates search results. The searching method of the embodiments of the present invention can not only help and guide a user to obtain more accurate search results and better satisfy the search needs of the user, but can also provide personalized services for the user and increase interest when the user uses a search engine to carry out a search, thus improving the user experience.
