METHOD AND APPARATUS FOR GENERATING INSIGHT INTO THE CUSTOMER EXPERIENCE OF WEB BASED APPLICATIONS

摘要

Methods, apparatuses, and computer program products capable of providing insight and understanding into the user experience of web based applications are provided. One method includes collecting and measuring application level key performance indicators, detecting user actions by monitoring network side user traffic in a network, correlating the user actions with the application level key performance indicators in order to evaluate and quantify a quality of experience (Qo E) of the user, and correlating poor Qo E with network side key performance indicators in order to determine an underlying root cause of the poor Qo E.