发明名称 MONITORING SMS MESSAGES RELATED TO SERVER/CUSTOMER INTERACTIONS
摘要 A system, method and/or computer program product monitors delivery of text messages related to network traffic between a user's electronic system and a server. A capture server captures a network traffic message from a user's electronic system to a solution server. In response to capturing a request for specific information from the solution server, the capture server captures a related text message from the solution server to a text message gateway. The capture server then monitors a text message log within the user's electronic system, which contains a record of text messages received by the user's electronic system. In response to the text message log containing no record of the text message from the solution server within a predetermined length of wait time, the capture server generates and transmits an alert message to the solution server.
申请公布号 US2016043917(A1) 申请公布日期 2016.02.11
申请号 US201514683293 申请日期 2015.04.10
申请人 INTERNATIONAL BUSINESS MACHINES CORPORATION 发明人 BIRCH OLIVER
分类号 H04L12/26;H04W4/14 主分类号 H04L12/26
代理机构 代理人
主权项 1. A method for monitoring delivery of text messages related to network traffic between a user's electronic system and a solution server, the method comprising: capturing, by a capture server, a network traffic message from a user's electronic system to a solution server, wherein the capture server is capable of monitoring a network over which the network traffic message is transmitted, and wherein the network traffic message is a request for specific information from the solution server; in response to capturing the request for the specific information from the solution server, capturing, by the capture server, a text message from the solution server to a text message gateway, wherein the text message is constructed to include the specific information being requested, wherein the text message is addressed to the user's electronic system, and wherein the capture server is unable to monitor a wireless network used to communicate between the text message gateway and the user's electronic system; monitoring, by the capture server, a text message log within the user's electronic system, wherein the text message log contains a record of text messages received by the user's electronic system; and in response to the text message log containing no record of the text message from the solution server within a predetermined length of wait time, the capture server generating and transmitting an alert message to the solution server.
地址 ARMONK NY US