DYNAMIC CONNECTION DISTRIBUTOR

摘要

A dynamic call connection distributor and a related method, the distributor including an agent pool, having information of call agents, the agent pool is at least partly configurable by a plurality of individual call agents, a recipient dialer, including circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection, an agent dialer including circuitry for establishing an agent connection from the dynamic connection distributor to a call agent, and a call linker, having circuitry for linking the agent connection with the recipient call.

主权项

1. A dynamic call connection distributor comprising
connection to an agent pool (AP), comprising information of call agents, an administrator interface by means of which an administrator may register call agents in the agent pool, an agent interface by means of which a connection to an agent endpoint is established, a recipient dialer, comprising circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection, an agent connector comprising circuitry for establishing an agent connection between said dynamic connection distributor and a call agent,a call linker comprising circuitry for linking said agent connection with said recipient connection
wherein said recipient connection is an outbound recipient connection, wherein the outbound recipient connection is configured for being established by means of a public switched telecommunication network connection, and wherein said linking of said agent connection with said recipient connection comprises connection of said agent connection and said outbound recipient connection with regard to audio.