System, method, and apparatus for preservation of accessibility and serviceability information

摘要

A computing device is configured to capture accessibility information for remote technical support diagnostics. The computing device includes a computer display, a data storage device, and a communication interface. The computer display displays an application window for an application program. The data storage device stores an image and corresponding accessibility context information. The image is a screen shot of display content, including the application window, on the computer display. The accessibility context information describes an accessibility parameter associated with the application window depicted within the image. The communication interface transmits the image and the associated accessibility context information to a remote user in response to a request from the remote user.

主权项

1. A computer program product comprising a non-transitory computer useable storage medium to store a computer readable program for capturing accessibility information, wherein the computer readable program, when executed on a computer, causes the computer to perform operations comprising:
capturing a screen shot image of display content on a computer display and storing the image within a data storage device along with a location identifier that identifies a location of an application window of an application of a computer, the application window depicted within the image; capturing serviceability context information of the application in response to capturing the screen shot image and storing the serviceability context information within the data storage device in connection with the image, wherein the serviceability context information describes a serviceability parameter associated with the application window; and capturing accessibility context information of the serviceability context information and of the application window in response to the capturing the serviceability context information and storing the accessibility context information within the data storage device in connection with the image, wherein the captured accessibility context information of the serviceability context information functions to communicate the serviceability context information to a user, and wherein the accessibility context information of the application window functions to communicate data of the application window, wherein the accessibility context information is distinct from the location identifier, wherein the accessibility context information describes an accessibility parameter associated with the application window depicted within the image, and wherein the accessibility context information conveys the serviceability context information to a user according to the accessibility parameter.