发明名称 CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION (VA)/
摘要 Methods, systems, and articles of manufacture for ranking individuals in a contact center system including ranking a first individual in a set of individuals based on relative amounts of data for the first individual and one or more other individuals in the set of individuals.
申请公布号 HK1206893(A1) 申请公布日期 2016.01.15
申请号 HK20150107410 申请日期 2015.08.03
申请人 SATMAP INTERNATIONAL HOLDINGS LIMITED 发明人 CHISHTI, ZIA;KAN, LTTAI
分类号 H04M 主分类号 H04M
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