SYSTEM AND METHOD FOR RESPONDING TO SERVICE REQUESTS AND FACILITATING COMMUNICATION BETWEEN RELEVANT PARTIES

摘要

Various systems, methods, and computer program products for responding to service requests and facilitating communication between relevant parties are provided. The system may receive a request from a user, obtain a user location, identify a service provider such as an emergency response center based on the location, facilitate coordination of response efforts, and provide a page that is shared between various parties such as the user, contacts of the user, an operator, and a responder. The various parties may provide to the system inputs such as video to capture what is currently happening. The page may be updated with the inputs, include a status of the service request such as whether responders have been dispatched, and include a current location of the responders and other users. Using the page, various parties may obtain real-time situational awareness of an event that culminated in the service request and communicate with other users.

主权项

1. A method of responding to service requests and facilitating communication among parties related to the service request, the method being implemented in a computer that includes one or more processors, the method comprising:
receiving, by the one or more processors, a service request from a user device; obtaining, by the one or more processors, a location of the user device; identifying, by the one or more processors, a service provider based on the location of the user device and the service request; generating, by the one or more processors, a page comprising an indication of the location of the user device; providing, by the one or more processors, the page; and facilitating, by the one or more processors, communication between the user device and the operator device based on the provided page.