SYSTEMS AND METHODS FOR NETWORK OUTAGE TRACKING

摘要

Implementations described and claimed herein provide systems and methods for investigating, tracking, preventing, and providing accountability for telecommunication network outages, particularly human error outages. In one implementation, a ticket is received for a network outage. The ticket specifies a responsible team and an estimated outage reason for the network outage. The estimated outage reason indicates a human error by the responsible team. A notification of the ticket is provided to the responsible team. The notification prompts an action by the responsible team. The action specifies whether the team made the human error. The ticket is completed based on the action and stored. The completed ticket details a root cause of the network outage and a performance management strategy for preventing future network outages similar to the network outage.

主权项

1. A method for investigating a network outage of one or more telecommunication clients comprising:
receiving a ticket for the network outage, the ticket specifying a responsible team and an estimated outage reason for the network outage, the estimated outage reason indicating a human error by the responsible team; providing a notification of the ticket to the responsible team using at least one computing unit, the notification prompting an action by the responsible team, the action specifying whether the responsible team made the human error; and storing a completed ticket based on the action using the at least one computing unit, the completed ticket detailing a root cause of the network outage and a performance management strategy for preventing future network outages similar to the network outage.