LEADS PROCESSING ENGINE

摘要

The present invention is directed to a system and method for generating, processing and distributing leads, the system comprising a leads processing engine for receiving customer requests, creating leads based upon the customer requests, determining a best available agent or agents for each lead from a pool of available agents based upon one or more selected factors, and offering or sending each lead to the best available agent or agents.

主权项

1. A system for the generation and distribution of leads, comprising:
means for receiving and entering incoming customer requests from customer contacts; and a leads processing engine for receiving the customer requests, creating leads based upon the customer requests, determining a best available agent or agents for each lead from a pool of available agents based upon one or more selected results-based performance factors, and offering or sending each lead to the best available agent or agents; wherein the one or more selected results-based performance factors include a closing ratio based upon a specific destination, for each of the agents from the pool of available agents; wherein for each lead, the leads processing engine pools all available agents for a particular specialty based upon the type of lead, and provides a ranking of agents derived from the one or more selected results-based performance factors.