发明名称 |
SERVICE REQUEST PROCESSING METHOD |
摘要 |
The present invention relates to a service request processing method comprising the steps of: receiving a service request from a customer; calculating service finish time, which is the finishing time of service, considering the proficiency of employees, the difficulty of the service, and spare time; aligning the employees by the service finish time by comparing the calculated service finish time; and selecting an employee appropriate for the service from the aligned employees. |
申请公布号 |
KR20150142657(A) |
申请公布日期 |
2015.12.22 |
申请号 |
KR20150170049 |
申请日期 |
2015.12.01 |
申请人 |
DONGGUK UNIVERSITY INDUSTRY-ACADEMIC COOPERATION FOUNDATION |
发明人 |
LEE, YONG KYU;JUNG, DA HEE;LEE, SANG RIM;KIM, YOUNG JIN;KU, DONG YOUN |
分类号 |
G06Q10/06 |
主分类号 |
G06Q10/06 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|